FREQUENTLY ASKED QUESTIONS

  • Yes we do!

    Cakes - we deliver Tuesday to Saturday so go ahead and order. Delivery is usually between 12pm and 6pm. However, if your event is in the morning a suitable arrangement can be made, just get in touch. Please note that we are unable to offer time specific deliveries.

    Cookies & Tray bakes - please note we only offer postal deliveries on these unless ordering a large quantity. Alternatively you can collect from our pop-up just click here to find us.

  • Cookies / Tray bakes - all our cookies are baked to order to make sure we give all you cookie monsters the best. Not only that but our cookies also need to rest for 24 hours before baking. You can’t rush perfection!

    Cakes - that is just not doable!

  • We cover the following areas Tunbridge Wells, Tonbridge, Wadhurst, Ticehurst, Hurst Green, Robertsbridge and Burwash. If you are outside of our delivery area, you can get your cookie fix from our pop-in in Tonbridge and Tunbridge Wells.

    Cakes and large orders - we cover a whopping 30 miles radius around Ticehurst. Delivery charge is calculated at the time of your order.

  • A minimum of 48 hours notice is required for all cancellations in order to receive a full refund. As we have over a 13 flavours and provide the option of customising your own boxes, we require this amount of time to prepare all the cookies.

    If orders are cancelled within this 48 hour window, your order would have already been prepped and will be non refundable.

    Please see our T&C’s

  • You can view our terms and conditions here

  • STORING

    Room temp: Keep stored in an airtight container for up to 4 days

    Freezer: Keep in an airtight container for up to 2 months

    HEATING

    Room temp: Preheat oven to 150 degrees Celsius and reheat for 2 minutes OR microwave for 15-30 seconds

    Frozen: Preheat oven to 150 degrees Celsius & bake for 11-13 minutes

  • Unfortunately our cookies are not available for wholesale or resale.

  • We unfortunately do not have a breakdown of the nutritional information of each cookie as our cookie flavours are constantly changing. It’s probably best you don’t know the calories….

  • Yes we do but by request only. Please note that while we do take every precaution to avoid cross contamination, all of our cookies are prepared and displayed in the same area so our vegan/dairy free cookie may contain traces of dairy. If you have any concerns, please email our team for more information hello@crumbsandtreacle.co.uk

  • Yes our cookies may contain nuts or traces of nuts. Please email our team if you have any concerns or would like more information.

  • Yes, online orders require a minimum of 3 cookies.

  • We have boxes that can fit 3-25 cookies so the choice is up to you!

  • Absolutely! Please email our team for more information.

  • You certainly can! They are available from our pop-ups. Please note that gift vouchers are not digital and can only be redeemed in person.